You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation.

To report any issues with your order, please email info@Stefania-DLSD.com with photos of the issue for reference.

1. Royal Mail 2nd Class  -  Normally arrives in 2-3 business days. 

2. Royal Mail 1st Class  -  Normally arrives in 1-2 business days.

3. Royal Mail Signed For 1st Class  -  Normally arrives in 2-3 business days, requires a signature.

4. Royal Mail Tracked 24  -  Normally arrives next business day, tracked.

5. Royal Mail Tracked 24 with Signature  -  Normally arrives next business day, tracked & requires a signature.

6. Royal Mail Special Delivery Guaranteed by 1pm  -  Arrives next day by 1PM, requires a signature. 

7. Royal Mail 1st Class International Economy  -  Reliable delivery to Europe in 3-5 business days and rest of World in 6-7 business days.