We want the returns process to be easy. Your compliance and understanding is much appreciated and in the unlikely event you wish to return your item to us, theres a few things you need to know….
We are happy to accept a return request within 14 days from the date of purchase. All postage and handling costs will be borne by customers or Stefania-DLSD, depending on the return situation. Stefania-DLSD is not responsible for return packages if they do not reach us, so please keep proof of shipment. Returns are processed within 5 working days of receipt at our warehouse and once the return is processed, you will be sent a confirmation email. We do not process exchanges, but we can offer either a store credit or a refund for returned items.
All prices for items on sale are valid only during the sale period and, as such, Stefania-DLSD does not credit or refund a price difference for items purchased outside that sales period. Items purchased for sale / special offers are non-refundable and cannot be exchanged or returned.
All returned items must be in their original unused condition, with tags attached.
ALL Returns must include the RETURNS FORM If the form is not within your package its likely that your return cannot be processed. We need the full returns form to be sent with your item and we cannot accept a substitute form.
Before delivery of the package we must contact our e-mail address: return@Stefania-DLSD.com
Incorrect or Faulty Item
In the unlikely event you wish to return an item / you’ve received an incorrect or faulty item, you must download, print and fill in this RETURNS FORM and include it inside your return parcel along with proof of purchase (a copy of your invoice or delivery note). Any items sent back to us without this returns form cannot be processed.